Testimonials

2/20/10

Rick,

Thanks to the dedication of your hard working employees everything went extremely smooth on the delivery. We thank you for the time each of you spent with us; yourself, Matt and Justin made us feel comfortable with our decision to buy your product. We have just used it once this morning because last night it just wasn’t quite up to temperature. If we do have any questions or concerns we will contact you for assistance.

Thanks again,

Tom & Lana Tullos
Arvada CO

2/8/10

Rick,

My wife Sheryl and I purchased a hot tub from Wind River Spas last February. We are coming up on our one year and have loved it! There is rarely a night that goes by, summer or winter when we don’t sit and soak under the stars. It has been a wonderful investment and we are “tubbers” for life it would seem.

Todd & Sheryl Slechta
Castle Rock, CO

2/5/10

Rick,

I'm glad that you emailed us as we were going to email you. My wife said that your delivery crew was absolutely top notch. They set up the tub within an hour or so with no problems at all. They were very attentive to her wishes and set up went off without a hitch. The electrician was excellent also. We have already enjoyed the tub twice today and plan to revisit before going to bed. Waking up to a soak in the tub was a wonderful way to start the day. After yesterday's flight in from DC and the pain from arthritis the soak in the tub was nice.

Thanks for your great service and we are extremely happy with the tub.

Dave & Janet Cavallier
Arvada, CO

1/12/10

Rick,
Just wanted to let you know that we LOVE our new spa. We are having fun figuring out all the jets and enjoying all the features. We are still in awe of how big this spa is over our old one!
We are happy owners of a Wind River Spa. (Love our Duckie Too)

Bill & Marcie Mann
Highlands Ranch, CO

12/15/09

Enjoying our new spa - absolutely! You just can't break a 20-year-old habit. All of our questions were answered on delivery or by looking it up in the manual. Delivery went smoothly. The young crane operator maneuvered like he'd been on the job 40 years. Your staff was professional, courteous and personable and you should be pleased to have them with your company.

Carl is extremely happy with the luxury of the jets and I (and I can't believe I am saying this) am absolutely enthralled with that multicolored light. It makes the water in the hot tub so beautiful at night. 

So happy to have done business with you.

Pam & Carl Schall
Longmont, CO

12/10/09

Rick
We love the tub. It 's even better then I thought it would be. Having a tub before, I had my doubts on how well the constant filtration system would work. So far the water is staying crystal clear.
The Delivery guys were great! They went out of there way to make sure everything was right. It is an excellent tub that's well desinged for a great price.

Thanks
Joni & Willie Freiberg
Watkins, CO

11/30/09

Hi Rick:

I hope all is well with you, your family, and the folks at Wind River Spas. We're well, especially now that we finally have a spa.

We wanted to let you know that, while many people would consider a spa a "luxury", ours has proven to be VERY therapeutic. I had shoulder surgery in late October and, after 4 weeks being in a sling, I'm now allowed (actually encouraged) to use the spa before, and after, physical therapy.

To say that our spa has been a instrumental in getting my range of motion back would be an understatement. This whole PT process will take 3- 4 months and I am SO thankful that we purchased the spa when we did. And that we purchased a Wind River Spa. Those jets are FANTASTIC for working out the kinks in my arm and shoulder.

So, a great big thanks to you and your fellow spa builders. I certainly hope Wind River weathers the current economic conditions. I would like to hope that others might benefit from, not only the relaxing aspects of your spas, but the therapeutic characteristics as well.

Happy Holidays,
Chris
Manitou Springs, CO

11/24/2009

Rick,
Wendy and I would like to thank you and your team for an excellent product.
The installation crew did a fanstic job at putting the Tub in.
We are very happy with the Tub.
After dealing with chemo for 6 months the tub is helping relieve all of Wendy's aches and pains.
We both look forward to many enjoyable evenings in this wonderful Tub.
We wish you and your staff a Happy Thanksgiving and Merry Christmas.

Chris & Wendy Barrett
Loveland, CO

11/20/09

Rick,
We've now enjoyed the hot tub for almost two months and the more we use it the more we love it. It is so much better than our previous spa which we had for 12 years --and we had thought we had gotten the best back then. Now we know what the best is. It has such powerful jets and quiet operation. The water has stayed clean and clear even with a lot of use.
We are so glad we went with your company.

Thanks,
Terri and Norman
Boulder, CO

11/14/2009

Rick,
We would like to thank you and your team for great expierence and the perfect product for us.

With what seems like an infinite amount of tub manufacturers and options we feel we were able to weed through them all and get the best product for our money. With the help of Kevin at the Lafayette site helping us at the start of our search and still answering questions when they arise was very encouraging and definatly helped us realize the importance of getting a tub made for Colorado from the oldest Colorado company. Nelson was also extremely knowledgeable and walked us through the build process and educated us on the materials and components used in these tubs vs most of the others on the market. Then when you personally made the site visit and helped us to decide on the right tub and set up this made us feel like were picking the right tub and company, I dont know of any other company that makes or offers to make this kind of effort from beginning to end, and this wasn't even close to your most expensive tub. The delivery crew was excellent, they were professional and efficient and made sure were up and running before they left. Besides being able to completely customize our options and colors and get the tub built quickly my wife was most reassured with your warranty which is as good as you can find and has added protection for our Colorado weather. We have been enjoying our tub every night except 2 since we got it and wish we would have bought one sooner. We thank you and your team and we will definatly refer as many people as possible.

Thanks
The Sowards Family

9/2009

Rick,

The delivery and installation went extremely well. Matt & Bob did an excellent job, the coordination with the electrician went smoothly, and Matt explained the operation and maintenance of the spa very thoroughly, and everything works perfectly.

Thanks for all your help, and we are certainly glad we have a Wind River Spa!

Bob and Sallie
Denver, CO

8/30/09

Rick,
Just got out of the hot tub! Thank you for taking care of me once again and I wanted you to know that your crew did an excellent job on delivery. They answered all of my questions and I think the installation of the tub went very smoothly which is a credit to you and your staff. Matt installed the lights for the ice bucket and the tub looks very cool at night. I am planning on having my neighbors over soon for a Fall get together and I will be sure to recommend them to you if they are interested in a Hot Tub. Best of luck to you and I hope your business continues to keep growing in the future-you have a great product!

Jason
Denver, CO

8/15/09

Hello there,

A while back you donated a hot tub to Dante for his therapy for his illness and also to get ready for surgery....

Well I just want you to know that we moved to Texas over 5 years ago and if it was not for your kidness I don't think that Dante would have came through surgery as well as he did.

Dogs with Dystal Myopathy don't live to be 1 year of age...Well Dante is going to be 8 years old next month...

Attached is an updated picture of him...

and boy he miss his hot tub.... :o)

God Bless you!
Cari and Dante, Texas

5/2/09
Hi Rick:

It is 10:30 on Wednesday night and we just enjoyed the inaugural hour in our wonderful new Journey Wind River Spa!

Our thanks to Nelson for initially helping us find what would fit our needs. Our thanks to you for taking the time to come out and solve the issues we had and our thanks to Bob, Josh and Jeff, your great crew, who did a fantastic installation job!

We are convinced we will enjoy our new spa for many years to come and thank all of you for making this possible. Please keep in touch and feel free to use us as a reference for future customers.

All the best,

Jeff & Charlotte Cosgrove
Golden, CO

4/12/09
Hi Rick,

The delivery and set up of our hot tub went very well. Your team did an excellent job in placing and setting up the tub. They were friendly, helpful, and professional in telling us what they were doing and in how to operate the tub. They obviously wanted us to have the perfect experience!

We have used the tub morning and night every day since last Tuesday. I can tell you that for the next several years we likely will use the tub daily. We are very impressed by the intelligent features and engineering of the tub. Thanks for all the guidance and education during the sale as well.

Take care and thanks again!

Ron Yeager
Parker, CO

4-11-09
Mr. Rick Hallet
Wind River Spas

Dear Rick,
Once again your company and employees have exceeded my expectations. I bought my hot tub in December of 2004. I did extensive research and studied many hot tubs, spas and companies. Your company won my business not only because your sales staff because of the exceptional product you build here in Colorado.  When I came into your office on Galapago Street, Justin Nickerson never tired to “sell” me a hot tub. He instead spent a leisurely 2 to 2.5 hours speaking with me about my needs, explaining to me my options, showing me your product line and sharing his personal expertise and insights with me about your products. I felt no pressure or desperation from Justin to sell me a tub. I left feeling like a valued visitor and potential customer.  Once I decided to buy my hot tub the choice was easy. I felt confident that I had made the best choice possible. You personally came to my home to check out my potential placement, gave me suggestions and set up delivery of my new purchase.

Since then I have been extremely happy with my purchase. I still use my tub three to four times a week. I find the maintenance and care trouble free. I have sent several friends to you to buy tubs but that is not why I am writing my letter today. I wanted to also tell you how pleased I am with my recent service call. I recently developed a small leek and was loosing water. When I called your office I again spoke to Justin who remembered my purchase and me. He took the time to look up my records, he explained my options, discussed what was covered by my warranty and scheduled my appointment. Justin assured me the problem would be fixed and that Tim would “Take good care of me”.  Having spent hours waiting for Comcast and Qwest on service calls, I was expecting the worst. I had visions of expensive repairs, weeks to get my tub back in working order and hours waiting on a service man to show during the “window” of time given to me…my heart was sinking. On the day of my appointment Tim called to say he was on his way, showed up early and went right to work. He was confident and worked efficiently. He identified the problem and had it fixed in less than an hour. He cleaned up his workspace and gave me directions on when to fill my tub. My tub is again full and fully functioning but best of all your company covered the repairs with no hassle or efforts to extract additional dollars out of me, the consumer. I am so pleased that I have found a company with integrity and honesty. I love my tub and am very thankful for the way you run your business.

Thanks a million you guys ROCK!!!!

David Friedentag
Denver, CO

Dear Rick,
We wanted to take a moment to let you know how much we appreciate the extra effort you took in helping us with our purchase. We love it!
Extra special thanks to the three fellows that delivered it! You're all great!

Happy Holidays to you all!
Gary & Lisa Herren
Colorado Springs, CO

Thanks so much to Nathan and his amazing crew. Because a crane could not be used to install our spa, they had to slide it down the hill on to a lower deck, across the lower deck, up a flight of stairs onto the upper deck and then set it on a platform below the level of the deck. They did all this in snow! Before that, they had to remove our old hot tub through the same route. Nathan proved that he was the man who could figure out how to make it work. Again, thanks to Nathan and his crew for their very hard work under difficult conditions. I think they could install a spa just about anywhere!

We absolutely love this spa and highly recommend Wind River.

Sandy and Cliff McRae
Golden, CO

Dear Rick,
I just wanted to send you a note telling you how happy I am with my Breckenridge hot tub.  I have owned it for more than six months and it is the best investment I have ever made.  I use it approx. 3-4 times a week.  It is so nice to relax in it after a long day at work.  I use a computer all day and my neck gets sore and the spa takes that stiffness away.  I also use it after working out or after skiing and the next day I feel great.  I would like to Thank You for coming out to my house to inspect my patio and referring me to an electrician for the work to be done.  Also, the setup and follow-up service (from Jason) afterwards was excellent.  I also did the comparison shopping like you told me to do. The quality, service, and low maintenance on my tub is superior to the other brands. I got many extras on my tub that you end up paying more for from the competitors.  I have no problem recommending my family and friends who are in the market for a hot tub.

Thank you again,
Jeff Nowicki
Littleton, CO

Hi
We absolutely love everything about our Wind River spa which we purchased last year......it started with the low pressure but extremely informative sales department, & moved on to the great service department (which we've never needed but it's nice to know they know their stuff). The best part is that, a year later, we are sure we made the right decision to go with Wind River.

We purchased our spa from your Englewood location & were really impressed that they would deliver all the way down in Trinidad, Colorado for no extra charge.

Recently, my brother-in-law and his new bride visited us and, as they were needing to replace an old spa, we whole heartedly recommended Wind River. Well, they had about made their decision to purchase a Hot Springs spa, but later decided, based on our recommendation, to visit the Lafayette location. You see, my husband, a master electrician, is the tops at researching before buying, and they value his opinion very much. Yet, they were pretty decided in their decision to buy a Hot Springs spa, so we never thought.....

happy ending.....their new Wind River spa is being delivered April 5th to their home in Palisade, Colorado.  My brother-in-laws name is Fred Rainguet.

Please feel free to use this as a testimonial.

We didn't call ahead of time to ask, but if you offer a referral award, we'd love to be the recipients. Please know that we will refer to you again regardless as you have both an excellent product and operation.

Sincerely,
Susan Rainguet
Trinidad, CO

Rick,
It's been a little over a month since we had our spa put in and we just wanted to let you know how happy we are with our new Windriver Spa. This is our second Windriver Spa, the first one was before you actually owned the company. We love the new spa with the maintenance free skirting and very little chemicals needed. We would also like to tell you how happy we were with Mike Riesinger our salesperson. He was quite helpful and knowledgeable and it was a pleasure working with him. You can count on our recommendation for you and Windriver Spas.

Dan and Nancy Jaegle
Westminster, CO

Thanks for the Great Service!
I recently purchased one of your spas from your Lafayette factory. I quickly noticed how helpful everyone was from when I first visited your facility to when the crew delivered and installed the spa. I owned a Hot Springs spa in the past and was disappointed with some of the people that I dealt with over the years. Mike (sales) was extremely helpful and if Mike wasn't available someone else was always able to help me on the spot. The three man crew that picked up my old spa and delivered my new spa were very careful to not damage any of my landscaping and had to work very hard to locate the spa in my backyard. They were a great group of guys and even helped me move a gate in order to get the spa into the backyard. I also appreciated the efficiency of how everything ran like clockwork from start to finish. Thanks again for the superior service. I will definitely pass the word on to my friends and associates as to the excellence of your operation.

Pat Flood
Boulder, CO

Dear Wind River Spas:
It's not just a spa, it's a vacation from the world! We visited five other stores before we came to the Wind River Spas, maybe that's good, because we learned that other's offer poor service, poor guarantees, and poor quality at the same price as yours.

From the moment we walked in we were treated like the most important people on earth. Your incredibly knowledgeable salesman explained the hot tub from creation to the finished product. You have anticipated every possible problem and solved them in advance.

Even the people in the back, the delivery guys, and the "de-briefer" or home educator spent a long time with us making sure we understood every aspect of care and troubleshooting.

We got a follow-up thank you letter, a few weeks later a follow-up phone call, and a several months later a follow-up phone call, again.

We did have one problem with the ozone light. You gave us several things to test, when those failed, we got a replacement part the very next day, and we live 60 miles from the store!

Thank you, thank you, and thank you. I've never written a company thanking them for taking my money, but you folks are extra special. It's been ten months and we are still happy with your spa and still tell all our friends about your customer service.

Bob & Suzanna Vaughn
Bailey, CO

Dear Wind River Spas:
Wind River Spas and Nelson Torres are fantastic. Nelson’s knowledge about spas, his ability to share that knowledge, and his willingness to take the time to do so is exceptional.

My husband and I looked at a great many spas, both before and after visiting Wind River Spas. We ultimately determined the Wind River hot tub was the best buy to be found. It is a very high quality spa with the best warranty to be had. That combined with the service offered by Wind River Spas was unbeatable.

We highly recommend Wind River Spas to anyone. Our initial contact was extremely informative, the setup men were professional and courteous and a follow up call was made to us by Nelson to ensure our satisfaction.

We rate Wind River Spas and Nelson Torres as Denver’s best.

Gary & Susan Willis
Lakewood, CO

Hello Justin,
This letter is a follow up to our hot tub purchase from the Spa Exchange. We have had it filled with water for (10) days now. I am so happy with the quality and design of our Wind River Spa I wanted to write a few words of appreciation.

What prompted me to purchase a Wind River Spa was the way it was constructed which I was able to evaluate in your showroom as there was a spa with a cutaway on display. The insulated panels, the insulation type on the underside of the shell, the material used for the bottom surface, the shell and the plumbing all looked of good quality and assembled with care. The control panel, which controls the entire operation of the hot tub, was very straightforward to wire. In short, I like the design and assembly of the Wind River Spas.

I filled our tub on Thursday December 23rd, the temperature at our house was 8 degrees Fahrenheit. At 10:00 pm the tub was at 102 degrees, the temperature I had set. Using the hot tub at this temperature I would of expected tot see a drop in the water temperature due to the ambient air temperature. The hot tub maintained 102 degrees in a surrounding air temperature close to 0 degrees. With that said, the heater is designed for Colorado conditions. Lastly, it is obvious that there has been some thought put into the design (size and efficiency) of the pump and jet systems as the flow rate and pressure from these systems is optimized and pleasing to be in.

I have and will continue to recommend to people considering a hot tub purchase to go to your showroom and check out your spas. The Turnkey Concept of a hot tub purchase that you guys use is the way to go. When I say this, I am referring to the initial sale, the site visit you guys do, the delivery and startup, the laminated maintenance and reference sheets provide at delivery, and lastly the follow up, all of which were done. When people buy a hot tub, many don't think through to the startup, you guys have this covered and this is a very useful service. Your selection of spas and accessories is very complete. You guys do a good job.

Take Care,
Charles D. Gallagher
Golden, CO

Dear Wind River Spas:
Purchasing our refurbished spa from Wind River Spas was a wonderful buying experience for us. We had visited other local dealers and found that the selection at Wind River Spas was much larger. The design selections and the prices couldn't be beat. The customer service we received during and after our purchase was friendly and professional.

We spend both winter and summer months, unwinding our minds and our bodies, sitting under the stars, in our Wind River Spa.

Terry & Cat Sullivan
Bailey, CO

Dear Wind River Spas:
We just wanted to take a minute to tell you how pleased we have been with the spa we purchased from Wind River Spas. We have had it for over a year and still enjoy it very much.

From the beginning, dealing with you and your company was completely different than the other companies we had visited. The was no pressure from your sales staff, just good honest advice and you can't beat the "try it before you buy it" approach.

We have recommended your company to friends and family who are considering purchasing a spa and we will continue to do so in the future. Thanks again.

Rick & Roberta Smischny
Aurora, CO

Dear Rick & the gang:
I wanted to let you know how happy I am with my Hurricane hot tub. Everybody there was kind and courteous, from the first day I walked in there til the day my hot tub was set-up. Even when I called up numerous times in the first month with a "stupid question".

My favorite time of the day is just before I go to bed, I get in the Hurricane for 30 minutes and I am a sleep 20 minutes after I get out. The numerous jets are wonderful and my back feels like it did 10 years ago!!!!

Thank you
Steve Shea
Littleton, CO

Rick:
Just a quick note to tell you how much we are enjoying our new spa.

Martha and I were very impressed by how smooth everything went from our first meeting with you through the installation.

Thanks
Brian Brown
Denver, CO

Hi Rick:
If you will recall, I purchased the Hurricane model from you in late October. I just wanted you to know that I couldn't be more pleased with my tub. I am especially glad I upgraded to the Hurricane to get the additional jets. I use it at least six days a week and it has really helped my lower back pain problems. My primary intent in getting the tub was that it would hopefully help with my aches and pains, and it has.

Thanks again for manufacturing a GREAT hot tub.

Don Eriksen
Littleton, CO